Recently, many users reported receiving the following message: “iTunes couldn’t connect to this iPhone an unknown error occurred 0xE800002D” when they tried to synchronize their iDevice device with iTunes. This error indicates that the iTunes software does not recognize your iPhone, so you cannot sync with your device.
If you are in the same situation, you are on the right side. Here we will talk about the causes of the 0xe800002d error in iTunes and several effective ways to fix it.
iTunes is a useful tool mainly used by owners of iOS devices to connect, synchronize, backup, upgrade, restore firmware and other necessary features. In principle, iTunes simply helps users in many ways, but it does not always do a perfect job.
In short, errors are only a part of our lives, so they happen often, for various reasons, but despite the code classification that limits the search for the sources of the problem, it is impossible to accurately determine the “analysis” and origin of the error.
Restart the device
To fix the iTunes 0xe800002d error, you must first reboot your iPhone, iPad, or iPod touch, and then try to connect your iPhone to iTunes. Below are the steps to reboot your device.
For iPhone 8 and older models :
- Press and hold the Power button until you get the “Power Off Slide” slider.
- Turn off your iPhone or iPad by moving the slider.
- Wait a few seconds until the phone turns off completely.
- Now turn on your device
For iPhone x and later models :
- Press and hold the power and volume buttons until you get the “Mute Slide” slider.
- Turn off your iPhone or iPad by moving the slider.
- Wait a few seconds until the phone completely turns off.
- Now turn on your device
Restarting the device may solve the following problems: “iTunes was unable to connect to this iPhone, an unknown error occurred 0xe800002d”.
Check your network connection
Note that in order to share your home, all devices must be on the same home network or connected to the same Wi-Fi router.
Always check that your shared home is connected to the same network as the device you are trying to connect to. If you have a guest network, make sure that all of your devices are on the same guest network.
Reinstall any Apple software
If the problem persists after updating iTunes, you must uninstall and then reinstall all Apple software. You will need to follow these steps.
- You need to uninstall all the Apple software. To do this, press the Windows key and the R key to open the Launch dialog box. Enter “appwiz.cpl” and press the “OK” button.
- In the “Programs and functions” section, click on the “Editor” option in the upper right corner of the page. This greatly simplifies the search for software related to Apple.
- After selecting a program, right-click to open the list.
- Select the Delete option. Your system will now start the uninstallation process.
- Once it is finished, reinstall it from the official Apple website. Follow the on-screen instructions carefully to complete the installation process.
- After this process completes, restart the system and check if there is an error.
Updating iTunes
Outdated software leads to an error in the iTunes 0xe800002d. To fix the error, check for updates to iTunes 0xe800002d.
Go to iTunes > Help > Check for updates. iTunes checks for updates on Apple’s servers, and if available, the update is installed automatically.
